Shipping policy

Standard Shipping: 7–14 business days (regional and remote areas may require additional transit time).

Express Shipping: 1–5 business days.

Peak Period Notice: During high-volume seasonal periods (such as Black Friday, Cyber Week, and Christmas), postal networks may experience minor carrier transit delays outside our control.

Handling Time: Orders are processed and packed within 1 to 3 business days (Monday–Friday). Orders placed after 10:00 AM AEST are typically processed the following business day.

Tracking Confirmation: Once your parcel is scanned and dispatched from our fulfillment centre, you will automatically receive an email containing your active tracking link.

Tracking Status Updates: Postal systems can take 24–48 hours to display live tracking events after initial label creation. If your tracking details do not update after 2 business days, contact our Customer Support team.

Delivery Locations: We deliver across all Australian states and territories, including residential addresses, business suites, PO Boxes, and Australia Post Parcel Lockers.

Return to Sender (RTS): Parcels may be returned to our facility if an incorrect or incomplete address was provided at checkout, if the item was left unclaimed at a local post office, or if delivery was refused. If your tracking indicates a parcel is being returned, reach out to our Customer Support team to arrange a re-delivery. Unclaimed or customer-refused deliveries are subject to a $10 processing and restocking fee upon return.

All-Inclusive Pricing: All product prices displayed on our website are inclusive of the 10% Australian Goods and Services Tax (GST).

No Hidden Fees: Because your order is fulfilled directly for the Australian domestic market, there are zero surprise import fees, customs tariffs, or border clearance charges on delivery.

If you need to adjust or cancel an order, contact support@aureluxa.com immediately.

While our team will attempt to intercept the order, cancellation cannot be guaranteed once order picking or packing has commenced.

If your parcel has already dispatched, please follow our standard 30-day return process upon receipt.

Reporting Window: Contact us within 15 calendar days of the delivery date (or expected delivery date).

Required Documentation: Please provide your order number alongside clear photographs of the package exterior, shipping label, barcode, packing slip, and any damaged contents.

Resolution: Our team will review the evidence promptly to arrange a replacement dispatch or account resolution.

Bundles & Exclusions: Promo codes cannot be applied to already discounted bundles, promotional tiers, or limited-release allocations unless explicitly stated.

Troubleshooting: Ensure the code is entered exactly as shown without accidental spaces. Codes must be active, unexpired, and sourced directly from our official website, newsletter, or verified social channels.

Damage Claims: Retain all outer postage boxes, internal packing materials, and compromised goods in the condition received. Disposing of packaging prior to claim review will invalidate transit coverage.

Claim Timeframe: Notice of transit damage, parcel shortage, or missing delivery must be submitted to our Customer Support team within 15 calendar days of confirmed delivery. Claims submitted on day 16 or later cannot be substantiated as transit events and are excluded from coverage.

Claim Handling: Contact our support team directly. We manage all carrier communications and authorizations internally to ensure rapid reimbursement or replacement.